Free shipping on all orders over $50!
Orders that qualify for free shipping will ship standard shipping; valid only on shipping to the 48 contiguous states. We cannot ship to PO boxes using our free shipping method, only to physical addresses. Additional shipping fees may be assessed on orders shipped to Hawaii, Alaska, and US Territories. International shipping fees will be assessed on all orders shipped outside the US.
Shipping charges are based on the weight of the product(s) and the zip code of the shipping address. Shipping charges are calculated at checkout. For your convenience, there is a shipping estimate calculator available in your shopping cart where all available rates, including premium options, will be displayed. Each shipper reserves the right to change shipping carriers at their discretion.
Orders received after 4 PM Eastern Time will begin processing the next business day. Orders received after 4 PM Eastern Time on Friday will begin processing the next Monday unless it is a holiday. Our fulfillment center observes most federal holidays. Orders are shipped same day if received prior to 4 PM Eastern Time. Orders received after 4 PM Eastern Time are shipped next business day.
A tracking number will be emailed to you. When your order is shipped you will receive a shipment confirmation with the tracking information. Please allow up to 48 hours after you receive the tracking number for your shipper to update the tracking information. Once shipped, the length of time it takes for your order to arrive will depend on the origin(s) of the shipment and shipping method selected.
If you are not 100% satisfied with any product(s) purchased at Prepstore.net you may return the merchandise for a full refund, less shipping, subject to the following requirements:
1. The customer is responsible for all return shipment/freight charges. For product returns that are not a result of a Prep Store error, you will need to ship the item at your own expense. All items should be returned to: Prep Store Inc. c/o Returns Department – 1002 Jupiter Park Lane, Suite 1, Jupiter, FL 33458
2. All returned merchandise must be purchased from Prepstore.net and returned within 90 days of date of purchase.
3. To return an item as a result of a Prep Store error, please contact our customer support team by phone at 561-529-3013 or by email at Support@prepstore.com to receive a merchandise return label.
Please note we are unable to send merchandise return labels for international returns at this time.
4. If a merchandise return label is provided the number must be clearly visible on the outside of every returned package. The returned package should include a copy of your receipt for the purchase of the returned product.
5. No return shipment carton may exceed 50 lbs. in weight.
6. All Consumable items such as food and supplements must be returned in their original unopened condition to receive a full refund.
7. Once the returned merchandise is received a credit will be issued based on the original payment method. Please allow up to thirty (30) days for processing.
8. Unsure if the product is a Prep Store error? Contact us by phone or email and our customer support team will help you with the product return process.